Returns & refunds.

What you can return

Contact us to request a return within 14 calendar days of receiving your order or collecting it at the salon. We accept returns for defective and non-defective products.

For a change-of-mind return, your wig or hair system must be unused, uncut and unaltered. Please do not wear, install, cut the lace or base, color, or otherwise alter the item before deciding whether to keep it.

If your order arrives damaged, defective or incorrect, contact us with your order details and a description of the issue so we can help arrange its return.

How to start a return

1. Email adamandevewigsshop@gmail.com within the 14-day window. Include your order number, the item you want to return and the reason for your return.
2. We will send return instructions and a prepaid shipping label for your eligible return. Adam and Eve Wigs pays the return postage.
3. Package the item securely and use the supplied label. Please contact us before sending an item so it reaches the correct return destination.

Refunds

Once we receive and inspect your return, we will notify you of the result. We issue refunds for eligible returns to the original payment method within 7 calendar days of receiving the returned item. We do not charge a restocking fee.

Your bank or payment provider may take additional time to display the refund.

Exchanges

We do not offer exchanges. If you would like a different item, request a return for the eligible original item and place a separate order.

Last updated: October 2, 2026